More Than a Fancy Rolodex

CRM benefits and how to find CRM consultants.

A CRM should not be just a fancy rolodex.   Many users of CRM just use their CRM to store name, address, phone numbers, and email.   But there is so much more to a Microsoft Dynamics CRM and SalesForce CRM.   With the right CRM consultants these systems can be incredible but a lot of times these systems fall flat – but it’s not a limitation of the software.  CRM consultants are just not taking advantage of the potential of the CRM. 

More about CRM, Please check this ,

https://community.dynamics.com/crm/b/benefitsofmicrosoftcrm/archive/2016/11/05/crm-more-than-a-fancy-rolodex

A CRM is a customer relationship management software system that allows your firm to track and manage your leads and contacts.  The big names in the field is Microsoft Dynamics CRM and Salesforce.  Both have their advantages.  It’s necessary to talk to a CRM consultant to determine what platform is best for your Company.  A CRM’s success is predicated on the user interface, reporting & search-ability, and Incorporation. 

User Interface

User interface is probably the most important success factor in any CRM.  If the users don’t like entering data into the system, it probably won’t get entered.  There are a number of issues that need to be addressed.   First, the data can be scant.  It just track the basic info like name, address, email, social network names, and phone numbers.   This data is not enough so entering just information will provide little value to the Company.

The opposite side of this observation is too much information.  When you have a number of stakeholder involved in the system, they want to have their information prominent in the system.  This can cause a data overload and a user can become paralyzed with too much information.  It’s up to a Microsoft CRM consultant or the Salesforce Consultant to find the pertinent info and feature that on the main user interface.  Not so critical info should be delegated to other screens so the main client screen is not bogged down and slow.

Where you host the system is also a huge factor with the user experience.   Most Microsoft Dynamics CRM systems as well as Salesforce CRMs are moving to the cloud.  There is some in-house hosting but that is becoming rare.  The point here is if the connection to the database is slow, the users will ditch the find a local solution.   They will create external spreadsheets and find manual systems to avoid using the CRM.  This destroys the integrity of the system.  So make sure that you have a good connection that is not too bogged down with security issues. 

A streamlined user-friendly CRM is absolutely necessary especially when you are talking about the outside sales people.  If they don’t want to log their activities like meetings, calls, and follow up, the CRM is almost worthless.   How can you track a salesperson’s action if they are not entered in the system?  Sales folks are notorious for not embracing the latest technology, so it’s particularly important to get a user-friendly mobile interface so they can enter data on the road – right after those meetings.

 

Reporting and Search-ability

Collecting all the data in the world will not automatically mean that the CRM is successful.  Being able to access the data and display it in a meaningful way is extremely important.   Imagine trying to go through a spreadsheet with 1000s of transactions with no way to make sense of it.   Without management reports. Trend reporting, and daily activity reports - the data is meaningless.  Just being able to know that sales person had 100 call in the last month can have little value if it’s not compared to the other reps or whether those call lead to a sale.

Here is the problem with CRMs that are hosted in cloud.  Usually the Company does not have access to the database.   All reports need to be done by a consultant or development company.  This can get expensive.   Just a small tweak to a standard report can take time and money.  If there is an in-house CRM, then it can be done in a matter of minutes using Visual Studio or other report writing tools. 

A definite issue to be aware of is whether the reports will be monitored and by who.  If producing monthly reports with no follow up on their reports will do absolutely nothing to further the sales process.  Before creating any report make sure that the data is pertinent and easy to understand.   Graphics are always good so they do not become a blur of numbers.

To start, make sure the programmers are sitting with the end users for at least a month.  They need to see the workflow and understand the business.   A lot of CRM installations are driven by the programmers.   They sit away from the end users and don’t really see what type of reports and information would help the sales process.  Even if they do work with the endusers – make sure you get a wide variety of opinions.   Don’t just talk to the management and think that is the full spectrum.

 

Incorporation

Even if a Microsoft Dynamics CRM or Salesforce CRM has been implemented for years, it doesn’t mean that the system is incorporated into the organization.   A number of times, one can see that the CRM stands alone and just collecting information.   If one suspects that the CRM is not doing its job, ask the back office people how many spreadsheets or documents that they maintain to perform their task.  If there is a spreadsheet for this and another for that.  That is usually a tell-tale sign that the CRM is not in a good place.

To avoid such a disaster, try to automate and integrate transactions as much as possible.  For example, if an appointment is entered into Outlook – make sure it finds its way into the CRM as an activity.  Otherwise the users will be irritated by having to do double entries.  But it’s very important to make sure all variations of the transaction is programmed into the integration.  Back to our example, to enter a one-time meeting might make it between the Outlook calendar and your CRM.  But what about recurring meetings?  How about cancellations and time changes?   If there is a whole in the logic, the end users will probably ditch it in favor of doing things manually.

That is the issue here – not to beat this point to death.   But to get better compliance you must have a easy to use mobile way to enter data into the CRM.  Most sales people don’t like to do data entry.  Especially if they have to do it afterhours.  It would better for them to have an interface there directly on their phone so they can enter the info.   Also, don’t make it too complicated.   It should be the bare minimum of info so they are more likely to enter the info after each meeting.

 

These three factors in implementing a successful Microsoft Dynamics CRM or Salesforce CRM are absolutely critical.   First a Company must develop and get user buy-in for the CRM interface.  Next the search-ability and reporting must be meaningful – it should not be a massive blog of information.  Lastly, the CRM must be incorporated into the daily workflow.  It should not stand-alone or require an inordinate amount of extra work.

Final Word:

If a successful implementation of Microsoft Dynamics CRM and Salesforce CRM does not have some pitfalls.   A number of CRM installations suffer from the “Next Big Thing” syndrome.    Even if things are humming along, some update to a Microsoft CRM platform or alternative system will capture the imagination of management or the sales force.  The thought of moving to another system can paralyze a company.  Users will figure “Why waste time on this system?” when the new one is coming.   The new one take years and usually a lot of pain.   It is a far better approach is to make do with what you have instead of finding the next great thing.  

Please visit http://microsoft-crm-consultant.com for more details on understanding on CRM.

Also Please visit , https://community.dynamics.com/crm/b/benefitsofmicrosoftcrm/archive/2016/11/05/crm-more-than-a-fancy-rolodex

Hookah Products a small introduction

The hookah trend is growing all over the world. People now enjoy relaxing with a hookah built with great Hookah Accessories for enhanced experience. Smoking hookah at a party, or even after a hard working day, can be enjoyable. There are many kinds of accessories available in the market that cam make the fun double with better smoking experience for you. The accessories like hookah wind guard, special hoses and clay bowls are built for your pleasure. You can even find glass bases that can increase the smoke quality and also make the hookah look beautiful.

Hookah accessories

The hookah wind guard is one of the best Hookah Accessories that’s available in the market. It helps you to smoke for a longer time without changing the coal. It can be placed on the top of the bowl and it will make sure that the heat doesn’t go away. Because of this, you will be able to take longer drags and enjoy hookah smoking to the fullest. Every knowledgeable lover uses the hookah wind cover for better smoking. Another great aspect of this accessory is that it takes care of your health too. You generally use too much coal for a longer smoking time which is not good for your health. The hookah wind guard allows you to smoke longer with little coal too. That’s really a plus point of it.

If you want to create mood of hookah smoking and want to appear stylish in front of your friends then good looking hose covers can be your choice of Hookah Accessories. You can find many hose covers in the market which look great and can change the appearance of your hookah. Beautiful looking hookah bases are also great for enhancing the attractiveness of your hookah. You can use colorful glass base for your hookah. They don’t only look beautiful but they are also majestic. Another thing that you need is a great quality hookah bowl. The clay bowls are the authentic hookah bowls. They can rally make hookah smoking more enjoyable.

Hookah Charcoal

Also Prayer Beads is one of the best product link to Hookah. Prayer beds Canada providing best products of prayer beds. Khalil Mamoon 1001 Nights products with all sizes. Prayer beds for all sales.

Apart from these Hookah Accessories, hookah cleaners are also very important. You need a good hose cleaner so that you can enjoy smoking to the fullest. If the hose is not cleaned properly then you will have to drag harder and the quality will fall too. There are special base cleaners available in the market that you can use to clean the base of your hookah.

You cannot have a great hookah experience without best hookah accessories. There are many hookah accessories that you can find in the market. The best way to buy hookah accessories is to look for them in online hookah stores. You will find plenty of designs and sizes to buy from. There are all kinds of accessories available right from Shisha Pipe to vases. A good hookah vase is not only will enhance the experience but they also look classy. You can buy colorful glass vases that look amazing. There are also many sizes and designs to choose from.

Apart from Shisha Pipe, there are many other important accessories to choose from. Hookah head is one of them for sure. You can find hookah heads made of different materials. The steel made hookah heads are famous but the Egyptian deep hookah heads are of best quality. If you want to enjoy your hookah for a longer time then you must buy wind guards. These are important to make sure that the charcoal remains hot for a longer time. It helps to conceal the heat within the wind guard. Hookah trays are also very important accessory. It helps you to hold charcoal and charcoal powder in it.

If you want your hookah to keep you serve with best quality then you must make sure that it’s always clean. The hookah brushers are designed for this purpose. Among all the hookah brushes, the most important one is one that you need to clean your Shisha Pipe. There are many kinds of hookah pipes too. You can but hookah pipes of different colors, designs and sizes. You can buy hookah pipe sets if more than one person is going to use the hookah at once. The charcoal, which you use for the hookah, must be kept carefully. You can buy charcoal holders. They are easy way to hold charcoal and carry anywhere you want.

Herbal Shisha

For better taste of the hookah, you must use hookah filters. They reduce the amount of nicotine from your hookah and you can have a longer drag because of that. This accessory will surely help you to get a better hookah experience every time. Another great hookah accessory is the hookah tong. You can easily cut through charcoal with the hookah tong. You can even break the charcoal easily with it. Well blended charcoal and a Shisha Pipe is all you need for best taste.

For some delight in smoking, you need an efficient hookah without doubt; second important thing includes the hookah bowls. The market is certainly filled up with multiple hookah bowl types for you to choose from! Our description of each bowls will possibly help you in purchasing the right one for your humbly bubbly indulgence.

Hookah hose is very vital element of your narghile to ensure a good smoke. This aspect is ignored by most novice smokers. The quality as well as quantity of the smoke will vary considerably if you buy hookah hose of perfect kind. How many times have you wondered about improving the overall experience of using a hookah?

The size of hose gauge plays important role in smoking. Large gauge hose allows effortless puff, whereas small one will allow restricted enjoyment.

There are hundreds of different flavors in the market; you can use different hoses for taking in one flavor of tobacco. The favors have chances of getting mixed up when you use one hose for multiple hookah sessions. The option to buy hookah hose that is washable and handy is always preferred. Nammor, Grand and Razan are some common hookah hoses in market.

Handle of your hookah hose is of importance too. Handles created of wood, plastic and acrylic are available in the market. The wooden handles are more fragile compared to the others. When you buy hookah hose keep in mind the length and kind of handle you want for a long lasting accessory.

For more details please visit www.myhookah.ca.